Return Policies
Contact: admin@nocturnetreads.com
Thank you for shopping with us. We strive to ensure that you are fully satisfied with your purchase. Please read our policy below for information regarding refunds, returns, and exchanges.
Returns
Our policy lasts 30 days from the date of your purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a refund or exchange. Refunds will only be issued within 30 days upon receiving the returned item. Any exceptions to this timeframe will be discussed with the customer directly. To be eligible for a return, your product must be unused, in the same condition that you received it, and in its original packaging. Please ensure the item is not damaged or altered in any way. If these conditions are met, we will process your return.
How to Return
Do not send your products back to the manufacturer. Please contact us first with your issue. We will guide you through the return process and provide you with the necessary steps. Proof of purchase is required. This can typically be found in the receipt sent to your email after you place your order.
Size Concerns
We highly recommend that you carefully review our size charts (usually provided in every item listing) to ensure that the product you’re purchasing fits as expected. In case you are unsure about your size, please contact us before placing your order. We’ll be happy to assist you in choosing the right size to avoid the inconveniences that come with returning items based on size issues.
We're Here For You!
Thank you for your understanding and for shopping with us! If you have any further questions or need assistance, feel free to reach out to us.